Question 1

Do I need an appointment?

Accepted Answer

Yes, you will need to make an appointment to see our optometrists. Please give us a call or book online via HotDocs where you can see all of our availibity.  If you have a current prescription and would like to choose new glasses, pop in any time!

Question 2

How do I book an appointment?

Accepted Answer

You can book online through HotDoc or give us a call on (03) 5241 7115 to book an appointment with one of our optometrists. Please note that there may be a wait time for the next available appointment, booking in advance is recommended.

Question 3

Where are you located?

Accepted Answer

We are located at 5/165 High Street, Belmont (the top end near the Library).

Question 4

How regularly can I have my eyes tested?

Accepted Answer

You can have your eyes tested as regularly as you wish. Even if you don’t wear prescription eyewear, our optometrists generally recommend having an eye examination at least every two years and annually if you are over the age of 65.

Our optometrists may recommend more frequent eye tests depending on your family history, whether you have any eye conditions and if you are being monitored for any eye conditions.

If you notice any sudden changes to your vision or the comfort of your eyes, it is important to have your eyes re-assessed even if you are not due for your regular eye test.

Question 5

How long does an eye test take?

Accepted Answer

You should allow 30 minutes for a routine eye test. We allow 60 minutes for some consultations that require additional testing, such as diabetes eye examinations or if you require a VicRoads driving test.

Please advise us of your individual needs when booking an appointment if you think you might need additional time.

Question 6

How much does an eye test cost?

Accepted Answer

If you hold a current Medicare card, our eye tests are bulk billed to Medicare with no out of pocket expense. We don’t charge an extra fee for retinal photographs and optical coherence tomography scans. 
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If you don’t hold a Medicare card you can still see us for a comprehensive eye test. We charge the equivalent of the Medicare schedule fee (approximately $70) for a full eye test.

Contact lens appointments are not generally covered by Medicare (some may be, depending on your prescription). We charge a one-off fee of $100 for this service which includes a fit and teach appointment and trial contact lenses which you can take home to try.

Question 7

What should I bring to my eye test?

Accepted Answer

Please bring your Medicare card, private health insurance card and pension or concession card if you have one. We also provide discounts for seniors so bring your seniors card too.

It is also helpful to bring your current glasses and/or contact lenses to your appointment.

Question 8

Do I need a referral to get my eyes tested?

Accepted Answer

No, you don’t need a referral for an eye test.

Question 9

Can I bring my own prescription?

Accepted Answer

We happily accept current prescriptions from other optometrists and ophthalmologists.

Question 10

How long does it take to get glasses or contact lenses?

Accepted Answer

Generally, the turnaround time for glasses and contact lenses is 10 working days. However, complex prescriptions may take more time. We will provide you with an estimated timeline when you place an order.

Question 11

Can I claim my private health cover rebate at your store?

Accepted Answer

Yes, we utilise HICAPS to claim all health fund rebates in store, your physical card is needed for this. We can also provide you with a tax invoice to claim your rebate directly with your health fund.

Question 12

Can I reuse my own frame?

Accepted Answer

Most of the time, yes. Our staff will be able to determine if your frame is in good enough condition to be reused.  However, we will advise you that if your frame breaks during fitting, we bare no responsibility and will not cover the cost of a replacement.

Question 13

Do you repair broken glasses?

Accepted Answer

Yes! Most repairs can be completed in store, you don't need an appointment for this. In some cases we may need to order spare parts and specialty pieces, which can involve a charge. We’ll happily provide you with a quote beforehand should there be a charge.
Please bring in your broken glasses for us to asses if they are repairable.

Question 14

Can you do prescription safety glasses and swimming goggles?

Accepted Answer

Yes. We have a number of safety glasses frames which are prescriptible. We can provide a tax invoice if required by your workplace. We can order in prescription swimming goggles, however not all prescriptions are possible. Please ask our friendly staff for advice.

Question 15

What can I do with my old glasses?

Accepted Answer

If you have any unused or unwanted glasses, you can donate your glasses to Lions Recycle for Sight Australia. Please bring them in and let our friendly staff know you are wanting to donate.

Robinson Family Optometrists

Frequently asked questions